right of withdrawal

Instruction on the right of exchange and return

All items purchased from Hair2You.ch can be returned within 5 working days of receipt of the goods without giving a reason. The period begins at the earliest with receipt of the goods and this instruction. To meet the deadline, it is sufficient to contact us in good time and to send the goods.

The right of return does not apply to unsealed products or to the delivery of goods that have been manufactured according to customer specifications (e.g. special orders that have to be specially ordered). Payments made by the contractual partner are made within 5 working days after receipt of the returned goods by bank transfer to an account in Switzerland to be named by the customer.

The return must be sent to the address that the customer was given when contacting Hair2You.ch.
The return is at the expense and risk of the customer. The reshipment must be affix stamped. If Hair2You.ch incurs additional costs due to insufficient franking of the return, these costs will be offset against any payments made by the customer.

Hair2You.ch expressly reserves the right to claim compensation for damaged goods. If the customer is responsible for deterioration, loss or any other impossibility, he must replace the reduction in value.
The goods must be returned in the original packaging and in the unopened condition. If this is not possible, the customer must provide packaging that prevents damage to the goods.

The customer is liable for damage to the goods that can be traced back to inadequate packaging.
Hair2You.ch must be notified in writing of any obvious defects (in particular damage, incorrect deliveries or quantity discrepancies), transport damage or other defects immediately, but no later than within a period of 5 calendar days after receipt of the goods. Notification by email to info@Hair2You.ch is sufficient.